Shipping and Delivery

This delivery policy explains how orders from Vovly are processed and delivered.

Free Tracked Delivery

We offer free standard delivery with tracking to eligible addresses in Norway.

Any other delivery options or costs are clearly displayed at checkout before payment.

Processing Time

Orders are normally processed within 1–2 business days.

Some products may require slightly longer processing time. This includes, among other things, products with personalized names or text, as well as our Cosy Sofa Cover, which in some cases must be prepared and compressed before shipping.

Orders placed on weekends or holidays are normally processed from the next business day.

Estimated Delivery Time

Standard delivery with tracking normally takes 4–12 business days after dispatch.

Products that require additional preparation or personalization may take a few extra business days before they are shipped.

Delivery times are estimates. Holidays, high demand, weather conditions, remote addresses, or transport delays may affect delivery times.

Unless otherwise agreed, the order is normally delivered within 30 days.

Tracking Information

Once the order has been shipped, you will receive tracking information by email.

It may take a few business days before the tracking shows the first update. There may also be periods without new scans while the package is still on its way.

Delivery Address

The customer is responsible for providing a correct and complete delivery address.

If you discover an error, you must contact us as soon as possible. We cannot guarantee that the address can be changed once the order has moved on to processing or dispatch.

Split Deliveries

Orders with multiple products may in some cases be shipped in separate packages and arrive on different days.

You will not be charged extra standard shipping costs if this happens.

Delayed Deliveries

If the order has not arrived within the expected delivery time, we ask you to first check the tracking and any delivery notifications.

Then contact customer service with your order number, and we will help you investigate the delivery.

Lost Packages

If the carrier confirms that the package is lost, we will provide a suitable replacement or refund.

Damaged Deliveries

If the item arrives damaged, please contact us as soon as possible.

Please send the order number and photos of the product, packaging, and shipping label. This makes it easier for us to process the case quickly.

Packages Not Collected or Accepted

If a package is not collected, refused, or returned due to incorrect information from the customer, actual return and shipping costs may be deducted from any refund where this is permitted.

If you wish to exercise your right of withdrawal, you must contact us. Simply failing to collect the package is not necessarily considered a notice of withdrawal.

Packages Marked as Delivered

If the tracking shows that the package has been delivered, but you cannot find it, we recommend that you first check with others in the household, neighbors, and any secure delivery locations.

Contact us if the package still cannot be found, and we will investigate the matter with the carrier.

International Delivery

Vovly delivers to the countries and addresses shown as available at checkout.

For international orders, local customs, import, or transport fees may apply if they are not already included in the payment.