Privacy Policy

This privacy policy explains how Vovly ("Vovly", "we", "us" or "our") collects, uses, stores and shares your personal information when you visit https://www.vovly.se, place an order, contact us or otherwise use our services.

1. Who We Are

Vovly is operated by:

Legal business name: Digital Scale AB
Brand: Vovly
Business address: Lindekulldegatan 20B
Email: info@vovly.se

Digital Scale AB is the data controller for your personal information.

2. Information We Collect

Depending on how you use our website, we may collect:

  • Name, billing address, delivery address, email address and phone number.
  • Order information, purchased products, payment status, returns and refunds.
  • Payment-related information. Full card details are normally processed by our payment providers and are not stored directly by us.
  • Messages, inquiries, reviews and other information you choose to provide.
  • Device and technical information, including IP address, browser, device type and operating system.
  • Activity on the website, including pages visited, products added to the cart and interactions with ads.
  • Marketing preferences and information about whether you have opened or interacted with our communications.

3. How We Collect Information

We collect personal information:

  • Directly from you when you place an order, create an account, subscribe to marketing or contact us.
  • Automatically through cookies and similar technologies.
  • From service providers that help us with payment, delivery, fraud prevention, analytics and advertising.
  • From advertising and social media platforms when this is permitted under your settings and applicable law.

4. How and Why We Use Your Information

We may use personal information to:

  • Process payments, manage orders and arrange delivery.
  • Send order confirmations, delivery updates and other service messages.
  • Provide customer service and handle returns, refunds and warranty claims.
  • Detect fraud, misuse, security incidents and illegal activity.
  • Operate, maintain and improve the website and customer experience.
  • Measure the website's performance and understand how customers use our services.
  • Send marketing when you have consented to this, or when otherwise permitted by law.
  • Personalize and measure advertising in accordance with your cookie choices.
  • Comply with accounting, tax, legal and regulatory obligations.
  • Establish, enforce or defend legal claims.

Our legal basis for processing may be the performance of a contract, compliance with legal obligations, legitimate interests or consent. When processing is based on consent, you can withdraw your consent at any time.

5. Marketing

If you choose to receive marketing by email or via messages, we may send you information about products, offers and news from Vovly.

You can unsubscribe by using the unsubscribe link in our emails or by contacting us at info@vovly.se.

Unsubscribing from marketing does not affect necessary messages related to an existing order.

6. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Ensure that the website and cart function.
  • Remember your settings and preferences.
  • Understand the website's performance and use.
  • Prevent fraud and improve security.
  • Measure and personalize advertising when permitted.

Non-essential cookies are activated in accordance with your consent choices. You can manage your choices through the cookie banner or your browser settings.

Disabling certain cookies may affect the functionality of the website.

7. How We Share Information

We may share relevant information with trusted providers that help us operate Vovly, including:

  • Shopify, which hosts and operates our online store.
  • Payment providers and payment method providers.
  • Warehouses, suppliers, fulfillment partners and shipping companies.
  • Customer service, email and communication platforms.
  • Website analytics and performance measurement providers.
  • Advertising and social media platforms, in accordance with applicable consent requirements.
  • Fraud prevention and security providers.
  • Accountants, legal advisors and other professional advisors.
  • Authorities, courts or the police when required.

Providers only receive information that is necessary to provide their services or comply with legal requirements.

We do not sell your personal information in the ordinary sense of selling it for money.

8. Transfers to Other Countries

Some providers may process personal information outside Norway or the European Economic Area.

When necessary, we use approved security measures, such as adequacy decisions, standard data protection clauses or other lawful transfer mechanisms.

9. How Long We Store Information

We store personal information for as long as necessary for the purposes for which it was collected, including to manage orders, customer service, accounting, tax, fraud prevention and legal obligations.

Different types of information may be stored for different periods. Order and transaction information may be stored for as long as required by applicable accounting and tax laws.

10. Your Privacy Rights

Depending on the circumstances, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request that inaccurate or incomplete information be corrected.
  • Request that information be deleted.
  • Request that processing be restricted.
  • Object to certain types of processing, including direct marketing.
  • Request data portability.
  • Withdraw consent when processing is based on consent.
  • Complain about how your personal information is processed.

To exercise your rights, you can contact us at info@vovly.se. We may need to verify your identity before processing the request.

You can also complain to the Norwegian Data Protection Authority if you believe that your personal information is not being processed correctly.

11. Children

Our products and services are not directed at children, and we do not deliberately collect personal information from children through the online store.

12. Security

We use reasonable administrative, technical and organizational security measures to protect your personal information.

However, no website, data transmission or storage solution can be guaranteed to be completely secure.

13. External Links

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for how they process personal information.

14. Changes to the Privacy Policy

We may update this privacy policy to reflect changes in our services, our providers or legal obligations.

The latest version will be published on this page with the date it was last updated.