Returns and refunds

Return Costs

If you return the product due to your right of withdrawal or because you have changed your mind, you are responsible for the direct return costs unless we have expressly agreed otherwise.

If the product is defective, damaged, incorrectly described, or you have received the wrong product, Vovly will cover reasonable return costs or offer a prepaid return solution.

When using our voluntary 30-day trial guarantee, the customer is responsible for the return cost.

We strongly recommend that you use a trackable return method and keep the receipt or other documentation proving that the package has been sent.

Condition of the Product Upon Return

The product must be packaged securely and returned with all parts and accessories that came with it.

You have the right to examine the product in the same way you could have done in a physical store. However, we may apply a value deduction where permitted by law if the product:

  • Has been used more than is necessary to examine it.

  • Is damaged or altered.

  • Is returned incomplete.

  • Shows clear signs of unnecessary use.

Refund

Once we have received the return, we will inspect the product and inform you of the outcome.

Approved refunds will be issued to the original payment method. It may take additional time for the amount to appear in your account, depending on your bank or payment provider.

When exercising the statutory right of withdrawal, we will refund the amount within the applicable legal deadline, normally no later than 14 days after we have received the item or sufficient documentation that it has been sent back.

Where required by law, we will also refund the cost of the cheapest standard delivery offered at checkout. Additional costs for express delivery or other more expensive delivery options are normally not refunded.

Norwegian and Swedish customers generally have a 14-day right of withdrawal for online purchases. The customer can usually be held responsible for the return cost if this is stated before purchase. (Konsumentverket)

Exchanging Size or Product

If you need a different size, color, or model, you can contact us via our contact page.

The fastest solution may be to return the original product and place a new order after the return has been approved.

Orders That Have Not Been Shipped

Contact us as soon as possible if you wish to cancel an order.

We will try to stop processing, but cannot guarantee that the order can be canceled once packing or shipping has started.

If the order has already been shipped, you can request a return after it has been received.

Packages That Have Not Been Delivered

If the order is confirmed lost in transit, we will offer a suitable replacement product or refund.

Contact us via the contact page if you have not received the package. You should not submit a regular return request for an item that was never delivered.

Payment Disputes

If there are problems with an order, we ask that you contact us first so that we can investigate the matter and try to resolve it as quickly as possible.

This does not affect your right to contact the payment provider or exercise other statutory rights.

Contact Us

For help with cancellation, returns, or refunds, you can contact us via our contact page.