Terms of Purchase

These terms and conditions govern the use of https://www.vovly.se and all purchases made through the online store.

In these terms, “Vovly”, “we”, “us” and “our” refer to:

Legal business name: Digital Scale AB
Brand: Vovly
Business address: Lindekulldegatan 20B
Email: info@vovly.se

By using the website or placing an order, you agree to these terms and conditions. Read them carefully before you shop.

Nothing in these terms limits your statutory consumer rights.

1. About the online store

Vovly sells dog harnesses, dog leashes and other products and accessories for dogs through our online store.

The online store is operated through Shopify, which provides the e-commerce platform we use to display and sell our products.

2. Who can shop?

When you place an order, you confirm that:

• You are at least 18 years old or have permission from a parent or guardian.

• You have the legal capacity to enter into a binding agreement.

• The information you provide is complete and correct.

• You have permission to use the selected payment method.

Products from Vovly must not be used for illegal purposes.

3. Product information

We do our best to ensure that product descriptions, images, sizes, specifications and prices are correct.

Please note that:

• Colors may look slightly different depending on your screen settings.

• Packaging and minor product details may change without affecting the product's function.

• Measurements and sizes may have minor production variations.

• Product images may show accessories or other items that are not included, unless expressly stated.

Read the product description and size guide carefully before you order. Contact us at info@vovly.se if you have questions about size or suitability.

The products shall be of satisfactory quality, fit for the stated purpose and match the description.

4. Size selection and safe use

The customer is responsible for checking that the product is the correct size and fits the dog before use.

Dog harnesses and dog leashes shall:

• Only be used for the stated purpose.

• Be checked for damage and wear before use.

• Be adjusted correctly to the dog's body.

• Be used in accordance with the included instructions.

• Not be altered or used beyond the product's intended load capacity.

• Be kept out of reach of children when not in use.

Regularly check buckles, seams, rings, carabiners and straps. Stop using the product if it is damaged or clearly worn.

No dog harness or leash replaces responsible supervision and safe handling of the dog.

5. Prices

Prices are normally shown in Norwegian kroner unless otherwise stated.

The price shown at checkout is the amount you will pay, together with any clearly stated shipping costs, taxes or other fees.

We may change prices at any time. Price changes do not affect orders that have already been approved.

If a product is listed with the wrong price by mistake, we may contact you before the order is approved. You can then confirm the purchase at the correct price or cancel the order and receive a full refund.

6. Ordering

When you place an order, you offer to purchase the selected products in accordance with these terms.

After the order is placed, you will normally receive an order confirmation by email. This confirms that we have received the order, but does not necessarily mean that it has been finally approved.

A binding agreement is entered into when the order is approved and shipped, or when we otherwise expressly confirm the order.

Check the order confirmation and contact us as soon as possible if any information is incorrect.

7. Our right to refuse or cancel an order

We may refuse or cancel an order when reasonably necessary, including if:

• The product is sold out or unavailable.

• The payment cannot be approved.

• We suspect fraud, misuse or unauthorized activity.

• Delivery is not possible to the stated address.

• There is an obvious price or description error.

• Order limits have been exceeded.

• The order violates legal or regulatory requirements.

If we cancel an order after payment has been processed, we will refund the relevant amount to the original payment method.

8. Payment

Available payment methods are shown at checkout.

When you provide payment information, you confirm that you have permission to use the selected payment method.

Payments are processed by third-party payment providers. We normally do not receive or store full card details.

An order may be delayed or canceled if payment cannot be approved or if further verification is required.

9. Discount codes and promotions

Discount codes:

• Must be entered at checkout before the order is completed.

• Normally cannot be added after the order is completed.

• Have no cash value.

• May have an expiration date, product restrictions, or a minimum purchase requirement.

• Cannot be combined with other offers unless expressly stated.

• Must not be copied, resold, or used in an improper manner.

We may change or end a promotion when reasonably necessary. This does not affect an order that has already been approved with the promotion.

10. Delivery

We deliver to the locations stated on the website and at checkout.

Available delivery methods and any shipping costs are shown before the order is completed.

Delivery times are estimates unless a specific delivery date is expressly guaranteed. We try to deliver within the timeframe stated in our delivery terms.

The risk of loss or damage to the goods passes to the customer when the goods are delivered to the customer or a person the customer has chosen to receive them.

11. Delivery information

You are responsible for providing a complete and correct delivery address.

Contact us immediately if you discover an error. We cannot guarantee that delivery information can be changed after order processing has started.

We are not responsible for delivery problems caused by incorrect or incomplete information from the customer. We will, however, try to help locate or retrieve the package when possible.

12. Title

Title to the product passes to the customer when full payment has been received and the product has been delivered.

13. Right of withdrawal

When shopping online, you normally have the right to withdraw from the purchase without giving any reason.

As a general rule, you must notify us within 14 days after you have received the goods. After that, you normally have an additional 14 days to return the goods.

Legal exceptions may apply, including for personal products or sealed hygiene products that have been opened.

More information about the right of withdrawal and returns can be found in our return and refund terms.

14. Returns and refunds

Returns, refunds and our voluntary 30-day trial guarantee are governed by our return and refund terms.

Nothing in our return terms or these terms and conditions limits your rights if a product is defective, damaged, incorrectly described, or unfit for the stated purpose.

Contact info@vovly.se before returning an item.

15. Vovly's 30-day trial guarantee

When the guarantee is stated on the product page, you can try the Vovly harness for up to 30 days after receipt.

If the size does not fit, or the product does not work as expected, you can contact us during the guarantee period to request a return.

Terms and return instructions are available in our return and refund terms. The guarantee is in addition to your statutory rights and does not replace them.

16. Defective or damaged products

If a product is defective, damaged, does not match the description, or is unfit for its stated purpose, you must contact us at info@vovly.se.

Depending on the situation and your rights, you may be entitled to a refund, repair, replacement product, or price reduction.

We may request images, videos, or other reasonable documentation to understand the problem. This does not limit your statutory rights.

17. Website availability

We try to keep the website available and functioning, but cannot guarantee uninterrupted access.

We may temporarily suspend, limit, or update parts of the website due to maintenance, security, technical, or operational reasons.

This does not affect orders that have already been approved or your rights as a customer.

18. Permitted use

You must not:

• Use the website for illegal or improper purposes.

• Spread viruses, malicious code, or other harmful technology.

• Attempt to gain unauthorized access to the website or related systems.

• Disrupt the security or normal operation of the website.

• Copy or commercially exploit content without permission.

• Submit false, misleading, threatening, or harmful content.

• Impersonate another person.

• Use automated systems to place false or unreasonably numerous orders.

We may limit access if we have reasonable grounds to believe that these terms have been violated.

19. Reviews and customer content

If you submit a review, image, video, comment, or other content, you confirm that:

• You created the content or have permission to share it.

• It is accurate and based on a genuine experience when presented as a review.

• It does not infringe on the rights of others.

• It is not illegal, threatening, defamatory, offensive, or misleading.

• It does not contain malicious software or hidden advertising.

You grant us a non-exclusive, worldwide, and royalty-free license to display, reproduce, and use the content in connection with the operation and marketing of Vovly.

You retain ownership of the original content you created.

We may remove content that violates these terms. We will not remove genuine negative feedback simply because it is critical.

20. Intellectual property rights

The website and its content—including the name Vovly, logo, product text, graphics, images, videos, and page design—are owned by or licensed to us and are protected by applicable intellectual property laws.

You may use the website for private, non-commercial purchases.

You must not copy, reproduce, distribute, alter, or commercially exploit the content without written permission, unless permitted by law.

21. Third-party services and links

The website may contain links to third-party websites and use services from, among others, Shopify, payment providers, shipping companies, analytics tools, and advertising platforms.

We are not responsible for the content, availability, or practices of independent third-party websites.

The use of third-party services may also be subject to the provider's own terms and privacy policy.

22. Privacy and cookies

How we collect and use personal information is described in our privacy policy.

The website uses cookies and similar technology. Where required, you can manage non-essential cookies through our consent settings.

23. Our liability

We are liable for losses that are a foreseeable consequence of us breaching these terms or failing to act with reasonable care.

We do not limit liability where this would be unlawful, including liability for:

• Death or personal injury caused by negligence.

• Fraud or intentional misrepresentation.

• Rights that cannot lawfully be limited.

• Defective products when liability cannot be limited by law.

We are not liable for losses caused by improper use, unauthorized alterations, failure to follow instructions, or use outside the product's intended purpose.

24. Business purchases

The products in the online store are offered primarily to private individuals.

If you purchase a product primarily for business purposes, certain consumer rights may be limited. Unless otherwise agreed in writing, we are not liable for indirect business losses, lost profits, lost revenue, lost contracts, or lost business opportunities to the extent permitted by law.

25. Circumstances beyond our control

We are not responsible for delays or failure to deliver caused by circumstances beyond our reasonable control, including:

• Extreme weather.

• Transportation disruptions.

• Strikes or labor disputes.

• Natural disasters.

• Governmental actions.

• Widespread network failures.

• Disruptions at suppliers or carriers.

We will take reasonable steps to mitigate the impact and keep affected customers informed.

Your statutory rights regarding delayed or missing deliveries are not affected.

26. Changes to the terms

We may update the terms and conditions to reflect changes in the business, website, products, or legal requirements.

The terms in effect when the order was placed will normally apply to the purchase.

The latest version is published on this page.

27. Invalid provisions

If any provision in the terms is considered invalid or unenforceable, the remaining provisions will continue to apply.

28. Failure to enforce

If we delay enforcing a right, it does not mean that we have waived it.

29. Transfer of rights

We may transfer our rights and obligations to another business, provided that this does not reduce your rights.

You may only transfer your rights when permitted by law or by written agreement with us.

30. Governing law and disputes

These terms are governed by Swedish law, as Vovly is operated by Digital Scale AB in Sweden.

This does not limit your non-waivable consumer rights under the laws of the country where you live, including Norwegian consumer rights if you shop from Norway.

Disputes may also be brought before the relevant complaint bodies or courts in accordance with applicable consumer protection legislation.

The original text was created for Mechora and British law, with placeholders for company details and customer service. I have adapted it to Vovly, dog products, Norwegian customers, and the information you previously provided.